Why Your Customers Don’t Want to Talk to You
HBR insights on customer service Great blog post today over at Harvard ...
Agile Methodology – You’ll Know It When You See It
Agile: You’ll know it when you see it In 1964, Supreme Court ...
b2b2dot0 SaaS Availability – June 2010
Record-breaking uptime for b2b2dot0 June not only produced record breaking temperatures here ...
There’s a SaaS App For That!
An app for everything, for everything an app… A little over a ...
Uptick in Manufacturer eCommerce Spending on the Horizon
B2B eCommerce Spending Set to Increase I just came across this Manufacturing ...
Google Analytics is an SAP Customer Service Agent’s Best Friend
Using Google Analytics for customer service Wouldn’t it be awesome if through ...