The Value of SAP Order Status According to Google
Order status checks matter Over the last several months, we’ve had several conversations with manufacturers who have told us that their primary means of receiving orders from their customers is ...
The Evolution of b2b2dot0’s Client Services
Support at b2b2dot0 Last September I wrote a post entitled “Customer Support in an SAP Integrated World”. In that post I discussed the (positive) impact that our “On-Demand” model has ...
Hertz Gets Social Media!
Hertz: A case study in great customer service On January 9th I posted a blog entry entitled “Hertz Encounters of the Bizarre Kind”. It recounted my most recent rental experience ...
Taking SAP B2B eCommerce Websites Internationally
When B2B ecommerce goes international We spent the better part of 2009 deploying our service internationally. In fact, a quick scan of Google Analytics shows that our client’s customers transacted ...
Hertz Encounters of the Bizarre Kind
When websites go down Every so often I have a customer service experience that provides me with a “learning moment”. Either I’m so impressed with the experience that I want ...
SAP Divests the EcoHub to Their User Groups
SAP’s ecosystem control I would love to see that press release title in 2010. But I won’t. In this day and age of social marketing, Twitter, Facebook, and concepts like ...
Confessions of a Verizon wireless International Roamer
I can write about this now… because my nightmare is over. …
John Wookey Evolves SAP’s Cloud Story
How SAP will approach the cloud Last June, six months into John Wookey’s tenure as head of SAP’s cloud offerings, I wrote about his view of the world at the ...
Sapience 2009 – Economic Survival for SAP Shops
Surviving this economy I hate marketing events. I hate producing them, I hate attending them, and I hate how they suck up energy after I get home. But I was ...
CentralDesktop Features the b2b2dot0 Story
b2b2dot0 featured in case study Combine a great idea with bright, passionate and motivated people, a little bit of money, and empower them with Agile processes and tools and magic ...
SAP Attempts to Discredit the Cloud
Cloud won’t work, huh? CIO Magazine recently published an interview with SAP’s Chief Technology Officer, Vishal Sikka, entitled “Cloud Won’t Do for Critical Applications”. Frankly, not only did I find ...
Key Trends in B2B Ecommerce: Complimentary Forrester Research Valued at $1749
Free Forrester Report An ecommerce platform provider called Elasticpath is co-sponsoring this webinar along with Forrester Research. I’ve been following the presenter, Brian Walker, on Twitter (@bkwalker) for quite awhile ...