Why Your Customers Don’t Want to Talk to You
HBR insights on customer service Great blog post today over at Harvard Business Review entitled “Why Your Customers Don’t Want to Talk to You”. Finally, some bona fide research that ...
Agile Methodology – You’ll Know It When You See It
Agile: You’ll know it when you see it In 1964, Supreme Court Justice Potter Stewart, issued the following opinion in Jacobellis v. Ohio, one of the early challenges of pornography ...
b2b2dot0 SaaS Availability – June 2010
Record-breaking uptime for b2b2dot0 June not only produced record breaking temperatures here in Raleigh, North Carolina but it also produced a record breaking month for our data center! As you ...
There’s a SaaS App For That!
An app for everything, for everything an app… A little over a year ago I wrote a blog post entitled “My Love/Hate Relationship with Internet Applications”. Today I’m going to ...
Uptick in Manufacturer eCommerce Spending on the Horizon
B2B eCommerce Spending Set to Increase I just came across this Manufacturing Computer Solutions article that bodes well for our future here at b2b2dot0. IDC Manufacturing Insights and hybris cosponsored ...
Google Analytics is an SAP Customer Service Agent’s Best Friend
Using Google Analytics for customer service Wouldn’t it be awesome if through some amazing telepathic feat of technology you could be alerted to the fact that one of your customers ...
b2b2dot0 SaaS Availability – May 2010
b2b2dot0’s SLA performance Last month I introduced our first blog post on holding us publicly accountable for our Availability Service Level Agreement (SLA). Today I’m going to discuss our May ...
Grinding the Gears of Customer Service
The eFacade revealed At the end of the day, b2b2dot0’s raison d’être is all about customer service. Our company’s mission is to enable SAP manufacturers to provide a world class ...
Santana, SAPPHIRE 2010, Blackberries, Jumbotrons and Twitter.
Full circle at SAPPHIRE Sometimes you just have to sit back and marvel at how far we’ve come with technology. I just got back from SAP’s SAPPHIRE/ASUG conference in Orlando ...
Agility in Action: Supporting an SAP Distribution Center Relocation in Real Time
Distribution center relocation... go! Note: this post was originally published in May 2010 on our b2b2dot0 website. The story is more relevant than ever, so we've transferred it to the ...
Monitoring b2b2dot0’s SaaS Availability
How we maintain 99.5% guaranteed uptime At the heart of the Software-as-a-Service (SaaS) business model is the understanding that the service will always be available when needed. In our 24×7 ...
How Hard Can It Be to Integrate an eCommerce Website with SAP?
Integration isn't for the inexperienced Evidently not very hard if a consulting company wins a contract to do so and assigns a junior developer to make it happen. I just ...