The Dark Side of On-Line Customer Services – AmEx Lays Off 1500
When downsizing happens The headline into today’s Raleigh, NC newspaper, the News and Observer (N&O) reads: “AmEx Will Cut 1,500 Jobs in Greensboro”. Why? According to the N&O article: “As ...
b2b2dot0 2010 Year in Review according to Google Analytics
Google Analytics Recap – 2010 I’ve written often about the value of Google Analytics to our business and to our client’s business. Today I’m going to recap how our nine ...
On-Demand B2B Webshops for SAP Business All-in-One
Ecommerce for SAP All-in-One SAP’s Business All-in-One is a brilliant offering designed to allow a small to mid size corporation to transition onto a fully integrated ERP platform in less ...
Integrating Magento with SAP for B2B and B2C ecommerce
Content is king. That’s the conclusion we’ve come to as we enter our fourth year of business at b2b2dot0. Real time integration into SAP are the table stakes when deploying ...
Paymetric and b2b2dot0 Enable SAP Webshop Credit Cards
Our Paymetric partnership This is one of those matches made in heaven. It just makes so much sense! eCommerce websites and credit cards are like bread and butter. Each is ...
Website Features Are a Matter of Respect for the Individual
Why end users come first Every feature that goes into our b2b2dot0 B2B ecommerce service is a multi-party negotiation. On the one hand, we consider the voices of our existing clients, ...
Customer Insights for the SAP B2B ecommerce Community
What customers want in SAP ecommerce A little over two years ago, b2b2dot0’s SAP B2B ecommerce service was christened with a single order for 685 products valued at $9490.85. Since ...
People When You Want Them, Technology When You Don’t ™
Finding the people/tech balance Nothing speaks of the role that technology plays in customer service as well as these advertisements from Esurance. These guys get it! It’s absolutely amazing to ...
Shipping Error Management – Making the Best of a Bad Situation
It’s not something to be proud of. No manufacturer wants to pack and ship a “less than perfect” order.. but they do. On a daily basis, customers open up their ...
Five Things You’ll Never Hear from EDI Lovers
What they don’t tell you about EDI I used to loathe EDI (electronic data interchange). Its promise to totally automate the industrial supply chain with “hands free” computer-to-computer interchange of ...
Transparency, Agility and Accountability
Why transparency is the heart of agility My wife and I have been remodeling our kitchen this summer. After 7 weeks of washing dishes in the bathtub, I was excited ...
Agile (Un)Moments – Beware of Shortcuts
Shortcuts make long delays… Beware of shortcuts because they seldom are, especially when it comes to talking to your customers! It is so tempting to follow the lead of a ...