When the Oracle speaks, you have to listen. So when “Reinventing the Web Channel to Maximize Sales and Customer Satisfaction” by Oracle’s recently purchased ATG product line came across my ...
Project launch – behind the scenes It’s been almost two weeks since I facilitated our Project Initiation Workshop at the Oakland, CA HQ of Office Relief. It was an intense ...
The “F” word in business… no, not that one! I had the honor of presenting to a group of budding entrepreneurs this past week at a local (Raleigh, NC) Council ...
b2b2dot0’s NPS A company’s Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It is based on your customer’s answer to a single simple question: “How likely ...
Making Agile work for everyone involved Today’s post was originally created in response to a question posed in an Agile Business Yahoo Group that I belong to. The question had ...
When downsizing happens The headline into today’s Raleigh, NC newspaper, the News and Observer (N&O) reads: “AmEx Will Cut 1,500 Jobs in Greensboro”. Why? According to the N&O article: “As ...