Hertz Gets Social Media!
Hertz: A case study in great customer service On January 9th I posted a blog entry entitled “Hertz Encounters of the Bizarre Kind”. It recounted my most recent rental experience ...
Hertz: A case study in great customer service On January 9th I posted a blog entry entitled “Hertz Encounters of the Bizarre Kind”. It recounted my most recent rental experience ...
When B2B ecommerce goes international We spent the better part of 2009 deploying our service internationally. In fact, a quick scan of Google Analytics shows that our client’s customers transacted ...
When websites go down Every so often I have a customer service experience that provides me with a “learning moment”. Either I’m so impressed with the experience that I want ...