Shipping Error Management – Making the Best of a Bad Situation
It’s not something to be proud of. No manufacturer wants to pack and ship a “less than perfect” order.. but they do. On a daily basis, customers open up their ...
It’s not something to be proud of. No manufacturer wants to pack and ship a “less than perfect” order.. but they do. On a daily basis, customers open up their ...
What they don’t tell you about EDI I used to loathe EDI (electronic data interchange). Its promise to totally automate the industrial supply chain with “hands free” computer-to-computer interchange of ...
Why transparency is the heart of agility My wife and I have been remodeling our kitchen this summer. After 7 weeks of washing dishes in the bathtub, I was excited ...
Shortcuts make long delays… Beware of shortcuts because they seldom are, especially when it comes to talking to your customers! It is so tempting to follow the lead of a ...
HBR insights on customer service Great blog post today over at Harvard Business Review entitled “Why Your Customers Don’t Want to Talk to You”. Finally, some bona fide research that ...
Agile: You’ll know it when you see it In 1964, Supreme Court Justice Potter Stewart, issued the following opinion in Jacobellis v. Ohio, one of the early challenges of pornography ...