Customer Support in an SAP Integrated SaaS World
The shape of SaaS customer support Google just alerted me to a blog posting on the SAP Developer’s Network. It is entitled “How to Improve your CRM eCommerce Support”. As ...
b2b2dot0’s Email Service – Conclusion
Email Integration – Update New Product Development is a messy business. The textbooks all make it sound like its a nice orderly linear progression from “concept to cash”. Maybe it ...
To Email or Not to Email, That is the Question.
Handling “problem” emails It always starts out innocently enough. Something irritates one of our clients and they give us grief about it. Internally, we complain that they complain and then ...
Opening the SAP B2B Kimono – Update
Opening the SAP Kimono – Part II Last February I posted a blog entry entitled “If we are going to open our Kimono…” that dealt with the impact of exposing ...
Looking Backwards and Forwards 2
Looking Backwards The overall theme for the last quarter was “languages”. And we did implement an additional language (French) including the required infrastructure to translate the app efficiently in all ...
9 Steps to Building a B2B Business Case
How to build a B2B business case for ecommerce I didn’t write this article. I wish I did, and I know I could, but someone at Sterling Commerce already did, ...